How much time does it take for an order to arrive?

Usually it takes 1-3 business days in all major cities of India, for Tier II/Tier III towns it takes 3-5 business days, for rest of the India it usually takes 7-10 business days.

What are the delivery charges to my location?

We charge nominal fee of shipping. It will vary based on total purchase value.

My order has failed but my money has been debited from my account. Now what should I do?

Please e-mail us on support@sapienstyle.com with your purchased order number or Razorpay transaction ID. We will immediately process the order so that you get your product as soon as possible.

How can I Track my order status?

You will receive the mail regarding your shipment details and tracking id will be provided along with the tracking URL of the courier service.

How can I cancel or change my order?

Just drop an email to support@sapienstyle.com with reference number of your purchase order. In case we have not shipped it yet, we will cancel your order, else you will have to send it back to us and we will offer you a refund or exchange.

Does sapienstyle.com provide cash on delivery in my city?

We offer cash on delivery (COD) at so many locations in India depending on the pin code. The website will automatically give you the option of COD if the pin code is served through this facility or else you can e mail us your area PIN code on support@sapienstyle.com so that we can check and revert.

Do you accepts returns?

Yes, we have a 7 days ( from the date of delivery ) returns policy on all products except below categories due to hygiene issues eg. lingerie, swimwear, costmetics etc. For details please go through the refund policy.

I have paid via cash on delivery, how will I get refund?

We will transfer the amount to your bank account. You need to send a mail to support@sapienstyle.com with bank account details to where you need to transfer the refund.

I have paid via netbanking/debit/credit card, how will I get refund?

We shall be refunding money back into the same account via which you had paid for your purchase on sapienstyle.com.